Serve More Guest Needs. Unlock More Property Value.
Give guests convenient access to the products they need - from check-in and business meetings to wellness needs, late-night care and check-out, without adding another staffed retail operation.
Guest Moments Happen Around the Clock.
Mercury keeps relevant products within reach throughout the guest’s stay.
Forgotten essential or last-minute need.
The shop is closed or off-property is inconvenient.
Relevant essentials are right on property.
Purchase quickly. Get back to the stay.
Turn Guest Occasions Into Property Value.
From forgotten essentials at check-in to wellness, late-night care and last-minute convenience, Mercury turns everyday guest occasions into convenient purchases, on-property revenue and new opportunities for brands.
Property outcome
Extend convenience, capture ancillary spend, and reduce onsite retail labor dependence.
Brand outcome
Reach guests inside relevant stay occasions with managed placement and learning.
Make Your Brand Part of the Guest Experience.
Mercury connects brands with travelers throughout the stay - from check-in and meetings to wellness and late-night occasions - creating product discovery, purchase, and measurable insight.
Customer testimonials
“Mercury’s Better+ solution has been immediately well received by both guests and staff. We are now able to provide our guests with instant 24/7 access to most needed OTC and personal care products during their stay, while eliminating staff disruption and bandwidth."
Learn What Guests Want. Optimize What You Offer.
Mercury measures when, where, and what guests purchase to continuously refine placement, assortment, availability, and ancillary revenue.
Who owns inventory?
Mercury owns inventory and collaborates with brand partners on demand planning, placement, and commercial terms.
How are products replenished?
Mercury manages replenishment and service through documented operating procedures and agreed service levels.
How quickly can a property launch?
Mercury targets launch in less than 60 days when contracting, power, site approvals, and installation requirements are ready.
How is assortment determined?
Property, guest profile, occasion, daypart, economics, and partner requirements.
How is success measured?
Sales, availability, daypart, service, guest use, and agreed property or brand outcomes.